Two-thirds of the 10,000 leaders surveyed as part of Deloitte’s 2017 Global Human Capital Trends report cited diversity and inclusion as “important” or “very important” to business. However, it is also a very broad area that can be understood and brought to life in many different ways.
A Google search quickly reveals two fundamentally different approaches. The first article I came across, Why We Need To Stop Talking About Diversity Of Thought, argues that the focus should be on diverse representation—as opposed to diversity of thought. It goes on to say that “employees who don’t see their identities reflected in their workplace feel a lower sense of belonging, and that can lead to higher churn and lower productivity”. In contrast, the second article, The diversity and inclusion revolution: Eight powerful truths, posits that diversity of thinking is the new frontier. According to their research, “diversity of thinking is a wellspring of creativity, enhancing innovation by about 20 percent. It also enables groups to spot risks, reducing these by up to 30 percent. And it smooths the implementation of decisions by creating buy-in and trust”.
How fitting to have such diverse points of view when discussing the topic of Diversity! And in the spirit of Inclusivity, we can also say that they are both correct!
The reason why we can’t neatly define Diversity, Equity and Inclusion (DEI) in a way that everyone agrees on is because there is another variable at play; the level of maturity (or consciousness) of the organization. In other words, how we look at DEI within our organizations depends on how we perceive the world around us. As our awareness evolves, so will our approach to this critical enabler of business performance.
To help us navigate the different levels of maturity, or consciousness, and understand the implication for our DEI initiatives, I would like to introduce the following framework that we have developed based on ancient wisdom borrowed from the Indian sages, and adapted to better serve the modern organizational context.
An organization’s approach to DEI will vary depending on where it is on this maturity scale. One state is not necessarily better than another, it is simply an expression of the collective organizational consciousness at a given point in time. As such, it’s an effective tool to discern where the organization is today and where it can grow into in the future. Let’s look at how we might think about DEI through the lens of these different states of consciousness.
- Fear-based consciousness: In this state, organizations are mainly focused on their survival. This fosters a highly competitive environment where alliances form to further our own self interest rather than that of the organization or the customers that it serves. As a result of living in this state of fear it is more likely that people will feel excluded and judged. This might result in backstabbing, gossip and categorizing people into stereotypes. As long as fear is the underlying energy of the organization, DEI initiatives will have very little chance of success.
- Feel-good based consciousness: The next level of DEI consciousness can start to express itself when the basic survival needs have been met. This is when organizations wake up to the benefits of a diverse workforce and start putting in place the policies to ensure a more equal representation amongst gender, race, sexual orientation, age and so forth. At this stage there is a naïve belief that once all the checkboxes have been ticked, results will automatically follow. However, this surface level implementation of DEI rarely delivers more than the “feel good” factor, and therefore the full potential of our diversity still won’t be realized.
- Reason-based consciousness: At this stage of DEI maturity, organizations are primarily driven by results. We value each other more based on our contributions to the business than who we are as individuals. In this kind of meritocracy, we don’t fully appreciate each other’s differences and unique life experiences. Everyone is treated equally and, here again, much of the potential inherent in our diversity is left untapped.
- Wisdom-based consciousness: At this stage of maturity the true power of diversity can start to manifest. To do so, organizations must deliberately create spaces where people can reveal more of their true selves, including their fears, their frustrations but also their deeper yearnings and aspirations. In the process of seeing each other at a much deeper level, wounds can be healed, and new, unexpected inspiration starts to flow. Two recent examples come to mind where holding space for these kinds of conversations led to a transformational shift in the organization.
The first one was a profound share about somebody’s experience of systemic racism in their organization. In doing so, this person gave words to something many other people were feeling as well, but until then, didn’t know how to bring out into the open. Allowing everything to be expressed, without constraint, and feeling truly heard by the group, is what made this such a transformational moment.
In the second example the safe space created an opportunity to overcome the generational stereotypes preventing effective collaboration. The older members of the group had deeply held beliefs about the millennials. They perceived them as lacking initiative and inventiveness. Whereas the millennials felt constrained by the controlling behavior of the more senior Gen X members of the team. Once we identified these limiting beliefs we could enter into an open dialogue where each group could express to each other why they were feeling this in a nonjudgmental way. The breakthrough happened when the senior people realized that their controlling behavior was limiting the immense creativity yearning to be expressed by the younger generation. And vice versa, the millennials had a heart opening moment when they understood the heavy responsibility that management was carrying to sustain the business. Seeing each other in their vulnerability, and brilliance, was a bridging moment that opened up new possibilities for innovation and co-creation.
- Service-based consciousness: At this highly evolved stage of DEI maturity we enter into a space of shared humanity, or unity consciousness. Seeing each other through this lens we become aware that at a soul level we all yearn for a sense of connection, purpose and meaning in our lives. In this context, we not only transcend our worldly differences to celebrate the full diversity of our unique life purposes, but we also find a way to align them as an inclusive part of the collective organizational, or societal, cause. This synchronization of individual and collective purpose can only happen when we let go of our own self interests (ego) and orient ourselves toward being in service to the greater good.
Continuing with the example of someone sharing her experience of systemic racism in their organization, the real breakthrough happened when higher wisdom came in. What was going on within the organization mirrored what was also happening with their stakeholders, and society at large. They realized that if they wanted to see a change in the outer world, they must first start with themselves. Bringing this expanded awareness into the space immediately shifted the atmosphere. It had an instant effect on how members of this diverse team connected with each other. We could feel the healing energy that was created in that instance ripple out to also impact the broader organization and beyond.
In closing, I leave you with the following questions:
- Where on this scale would you place yourself or your organization at this point in time?
- How does it change your understanding of DEI?
- What would need to be true to grow from one stage of DEI consciousness to another?
- What small action can you take today to start expressing more DEI potential in your team or organization?
For more information about the Organizational Maturity Scale and our powerful measurement tools, please inquire about Mark Vandeneijnde at https://consciousnessleaders.com/expert/mark-vandeneijnde/.